A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Andrew Waite (Author)Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Категорії:
Рік:
2001
Видання:
1
Видавництво:
CRC Press
Мова:
english
ISBN 10:
1482280752
ISBN 13:
9781578200948
Файл:
PDF, 17.22 MB
IPFS:
,
english, 2001