Lead Right for Your Company’s Type: How to Connect Your Culture with Your Customer Promise
William E. Schneider
This book explores the premise that every enterprise falls into one of four categories as dictated by their customer promise: customized (e.g. ad agency), predictable and dependable (e.g. utility company), benevolent (e.g. educational institution), and best in class (e.g. high-tech company like Apple). It serves to identify the failures of an enterprise and how to fix the problems when the enterprise falls apart.
Категорії:
Рік:
2017
Видавництво:
AMACOM
Мова:
english
Сторінки:
224
ISBN 10:
0814438008
ISBN 13:
9780814438008
Файл:
EPUB, 1.60 MB
IPFS:
,
english, 2017